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Frequently Asked Questions

Why is loose leaf tea better then bagged tea?
The main difference between loose leaf tea and bagged tea is the size of the tea leaves. Loose leaf tea is made of full leaves while bagged tea is made up of what is preferred to as "tea fannings". Tea fannings is tea leaves from the bottom of the barrel! Typically it is leaves that have already fallen off the plant and has already been broken into pieces, which is why is has to be put into a tea bag to be sold.

Tea leaves contain natural oils and natural flavoring. As the tea leaves become broken and fine, the natural taste starts to dwindle. Loose leaf tea with its large leaves holds in the natural oils and thus brews a more full flavor cup.

How long will your teas last?
If tea is stored properly in the metal tins we sell our teas in, it will last for at least two years. However we are sure you will be consuming our teas much quicker than that.

How are the teas packaged?
Teas are packaged in a round metal tin. The tea is packed within the tin by weight (50g), not by volume, so package fullness varies by tea type. To ensure freshness keep the tea sealed within the metal tin and store in a cool dry place away from direct sunlight.

Do you have any retail stores?
The Classic Tea Company does not operate any retail stores. However our teas are available in select food stores throughout the United States.as well as on our website.

Shipping Information
We offer a flat rate shipping price of $9.00 to Canada or the United States.

Do you ship internationally?
Currently we only ship to the US as well as Canada.

Am I able to change my order?
Once your order is submitted if you need to make a change you will need to contact our customer support department. You can do so buy calling 1 (855) 774-4040 or contact us via email [email protected] . When emailing please be sure to include your order number along with a phone number you can be reached at.

What should I do if the order arrives damaged or is incorrect?
If you have any issues with your order arriving damaged or incorrect you may contact us via 1 (855) 774-4040 .

What do I do if I need to return an item? If you need to return an item for any reason please email our customer service department at [email protected] . Be sure to include in the email your order number. You can also call us via 1 (855) 774-4040

What payment methods do you accept?
Currently we accept Visa, Mastercard and Discover card, as well as Paypal . We also accept Gift Cards.

Do I have to sign for the shipment when it arrives?
No signature is when your order arrives.

How do I track my order shipment?
When your order is shipped we will send you a shipping confirmation email. This email will contain the tracking number for your order. You can go to our Shipment tracking page and enter the order shipment number to see where it currently is located.